I want to understand how and why you ended up here working at Buchanan & Buchanan. What led you to this job? What were you doing before you came here? What attracted you to work for the Buchanan team?
I never thought about working at a law firm. But, after my husband died too soon because of medical negligence, Rob and the Buchanan Team helped me and my young daughter. At the time, I was working as a nursing director and nurse educator for the hospital system that harmed my husband. After my case settled successfully, the hospital I worked for 26 years eliminated my job. I stayed friends with everyone at the Buchanan firm, and Rob asked me to join the Team. It was one of the best decisions I’ve ever made.
What would you say most motivates you to do what you do? What are you most excited or passionate about?
I have a passion for teaching patients: teaching them about healthy lifestyles, their medical conditions, or about the medications they take. Working in the law firm, I am delighted to help people get answers to their questions and help them understand everything will be okay. We tell them what happened and why injury occurred.
Name three words to describe you.
Happy, honest, and a bookworm
What are you happiest doing, when you are not working?
Watching my teenage daughter grow up and spending time with her. Looking forward to her being independent. I love staying active (working out, yoga, pretending to run), and cooking.
What are your best skills that you bring to your job? What are you passionate about?
My best skill is listening. Everyone is important and has a story. People need to know when they call us, we listen and find answers. I am passionate about learning. For me, learning comes from listening to podcasts, or discovering something new at a place or from a person I’ve known a long time.
CONTACT Helen J. Hicks MSN